Company Info
Club Auto RSA LTD
60 Commerce Valley Drive East
Thornhill, (Canada)

Phone: 905-771-4011
Web: www.clubautoltd.com

Company Profile
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Full-Time Bilingual Call Centre Representative (English/French) – Overnight shift

Job ID: 49259
Job Views: 16054
Location: Thornhill, Ontario, Canada
Zip Code: L3T 7P9
Job Category: Customer Service
Employment Type: Full time
Salary: per year

Occupations

Customer Support: Call Center

Job Description

Full-Time Bilingual Call Centre Representative (English/French) – Overnight shift

 

An exciting bilingual opportunity to provide excellent Customer Service in a fun and challenging environment during our overnight shift.

 

 

Location:

  • Thornhill, Ontario (near Hwy 7 & Leslie St.)

 

Job Description:

  • Handle French and English calls from stranded motorists across Canada
  • Enter call information into in-house dispatching software 
  • Provide customer service and problem solving as required
  • Communicate with dispatch centres across Canada
  • Respond to coaching
  • Other administrative duties as assigned

 

Job Details:

  • Full-time, permanent role
  • Health/Dental benefits immediately
  • 2 weeks’ vacation + 2 floater days to start
  • CAA membership + other benefits available after 3 months
  • Fixed 2-week work rotation as outlined below. You will be scheduled for a total of 70 worked hours per 14-day period (excluding ½ hour lunches)

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

 

 

23:00-7:00

23:00-7:00

 

23:00-7:00

23:00-7:00

23:00-7:00

 

23:00-7:00

23:00-7:00

23:00-7:00

23:00-7:00

 

 

You will thrive at Club Auto if you:

  • Are comfortable and can adapt in a fast-paced and changing environment
  • Work well with your peers
  • Can work well in stressful situations
  • Are positive
  • Are proactive
  • Have a passion for helping people

 Salary: $34,000 to $40,000 total cash compensation (Remuneration commensurate with experience)

 

Interested applicants should forward their resume by email to the attention of the Hiring Department to:

 

Email: clubautomail@gmail.com


Job Requirements

Required Skills:

·         Post-secondary education preferred

·         Basic Computer Skills

·         Knowledge of Canadian geography

·         Strong customer service skills

·         Actual experience working in a customer service environment for over 3 years

·         Bilingualism: Must possess strong oral and written English/French skills

 

 

 

 

Required Experience:

  • Previous customer service experience very important
  • Previous telephone or call centre work an asset.


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